Privacy policy
Last Updated: June 27, 2026
Information you provide directly
Name, company name, job title, email address, and phone number
Shipment details (origin, destination, cargo type, weight, volume)
Billing and payment information
Messages or inquiries you send through our contact or quote forms
Information collected automatically
IP address, browser type, and device information
Pages visited, time spent on site, and referral source
Cookies and similar tracking technologies
Information from third parties
Carrier and customs data related to your shipments
Credit or payment verification from financial partners, where applicable
How We Use Your Information
Process quote requests and manage your shipments
Communicate with you about bookings, tracking updates, and support
Prepare and file customs and shipping documentation
Improve our website, services, and customer experience
Send marketing communications (only if you've opted in — you can unsubscribe anytime)
Comply with legal, regulatory, and customs obligations
How We Share Your Information
We do not sell your personal information. We may share your information with
Carriers and logistics partners — to execute and track your shipment
Customs authorities — as legally required for international shipments
Service providers — payment processors, IT infrastructure, and customer support tools
Legal authorities — if required by law, subpoena, or government request
All third parties we work with are required to handle your data securely and only for the purposes we've authorized.
Data Retention
We retain your personal and shipment information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and customs reporting requirements. Shipment records are typically retained for a minimum of 5 years in accordance with international trade regulations.
Cookies & Tracking
Our website uses cookies to
Remember your preferences and login sessions
Understand how visitors use our site
Support advertising and retargeting, where applicable
You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.
Your Rights
Depending on your location, you may have the right to
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal retention requirements)
Opt out of marketing communications
Object to or restrict certain data processing
To exercise any of these rights, contact us at privacy@vanlo.com.
Data Security
We use industry-standard safeguards — including encryption, access controls, and secure servers — to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
International Data Transfers
As a logistics company operating across borders, your information may be transferred to and processed in countries outside your own, including countries that may have different data protection laws. We take steps to ensure appropriate safeguards are in place for these transfers.
Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.